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The office was offsite so it required a shuttle but that was not a huge deal. The office was tiny & even though there were 3 office workers, only 1 rental could be processed at a time so we had to wait for 2 other rentals before we were helped. The advertised price should include the taxes, fees, and toll pass charges. When those are hidden, it is harder to compare prices. The shuttle driver was not very friendly.
This company's quote was far lower than other companies but their final total was far higher than other companies because of all the FINE PRINT monetary additions. Mostly, they charge you $65 per day in toll fees even if you are not driving on toll roads. Most companies charge what you use in tolls. This is a TOTAL scam.
I absolutely will not be renting from ACO Rent a Car in the future, nor will I suggest this company to any friends or family. I booked the rental car online, and the price I was quoted was not honored, nor did the employees seem to care. It was 3 TIMES the price I was quoted online, and I was basically told "Too bad. This is it. BTW, here are some extra fees." And because I was shuttled 15 minutes away from the airport, I didn't really have a choice as I was stuck without a car. Never again.
I have rented from many agencies before. This agency was very deceptive! They try to hit you with every possible charge! We were forced to pay for Sunpass at $55 and only paid 2 tolls ($3)!! If I did not bring proof of liability it would have been more $$$. They had rediculous other charges displayed at the counter. Like excessive beach sand $150. Lost key $250 etc. It's the first time I had to worry about detailing the car for fear they would add some bogus charge!! Beware ACO (TRU) agency!!!
I'm reporting this company to the Florida system attorney general. I was quoted a price of $104. When I went to pick up the car it was $287. I refuse the car and had to take a taxi back to the airport. The company has two hidden charges you must pay a daily rate for toll roads even if you do not use those roads. There is also an additional convenience fee which nearly triple the cost. The staff is not fimmular with company policy. I WOULD NEVER RENT A CAR FROM THIS PLACE.
Bait and switch tactics are very distasteful. No need to make customers rent a speed pass with every car rental
Smooth and seamless car rental experience. When we arrived at Miami airport, the shuttle van was there to take us a short distance to the rental car agency. When we returned the car, the shuttle immediately picked us up and dropped us off for our returning flight.
No one ever picked us up to get the car. We called both numbers on the email and no one answered. In both cases, I was directed to voicemail boxes that were full. We ended up renting from someone else who was able to match the quote.
good service
We were quoted at $93. We paid $168 because your agency requires we pay for the SunPass. We were driving 20 minutes to Universal studios and passed no tolls. So we essentially paid for nothing. We prefer to pay tolls cash, like we've done tons of times in the past when we rent cars in Florida. Last, you should not advertise you are at Orlando Airport. You are not at Orlando airport. We specifically wanted an airport location and had no idea until we received your email a day before. Bad.