REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
When my flight arrived I went to ground level A 11-13 for the suttle van. After 30 min and the van had not shown up, I call the number on the confirmation email only to ne told that I had to call to be picked up. Other rental agencies arrive every 15 minutes and my email said nithing about calling.
When the person answered, he said he would be there in 15 mim. After 45 min he did not show up and was forced to pay twice as much with a different company. I tried to call 3 more times, got machine
Everything went better than expected. we traveled about 10 min from airport and the money savings was definitely worth it!
Todo muy bien.
Received email quote "Read the entire contract, Rental Rate: $30.00 3 days @ $10.00: $30.00 Coverage and Extra Charges: AIRPORT CONCESSION: $6.00 SURCHARGE: $6.00 Sub Total: $42.00 Taxes and Fees: SALES TAX: $2.94 Free Mileage: unlimited Total Charges: $44.94 USD" but they have other fees so total was $124 BIG DIFFERENCE!! Staff unhelpful and basically said it was my responsibility to read the contract where other fees disclosed. Reported to Attorney General FL.
It took an hour and a half to get to the rental location (waited an hour and called them three times after flight landed). We were then informed that we would not be able to return our vehicle prior to 8 am; that someone needs to be there to receive the keys (no drop box). Our flight was early so there was no way we could do that. Rude employees all around. Wish we would have listened fo all of the horrible reviews.
My rate quote was $87.31, and the price charged at the facility was $200. The service was incredibly poor. When I noted the discrepancy in prices, they simply said I could leave if I was not happy. Leaving was not really an option, as it was late in the day and already a 15 minutes bus ride from the airport. I felt taken advantage of by the staff, and I felt the staff on-site and via customer service avenues were not interested in helping and were not courteous in any way.
When I arrived at the airport, I called the number my email indicated but no one answered. I was on a really tight schedule and could afford to wait around until someone answered the phone so I was forced to go with a different rental company at a higher price. I'll be furious if they try to charge me anything for this "reservation".
Happy with the rental experience. Would use agency again.
I was nervous to rent from a company I never heard of, but there weren't any scams and they were very nice. My car was great. Off airport premise, but great experience. Not one complaint.
As soon as we dropped off the car, the girl working took us right to the airport to shuttle back. 5 star review.
even though I received an emailed confirmation after booking and I told my confirmation did not exist upon arrival. It was a lie because my confirmation number was the same one recognized in this survey. I would not recommend ACO Rent a Car based on this experience. Calling the customer service line wasn't helpful either they wanted me to go back online and book another car. I suspect they sold my reservation and didn't have any cars available for my rental even though it was confirmed.