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Horrible. ACO does not actually exist anymore and I would never recommend them to anyone!
To my surprise, ACO CarRental had closed down without informing me. Green Moblie was great to work with, but the transfer without notification was alarming.
I would warn all other travelers to avoid ACO/TUF Rent-A-Car at all costs! The location is about a 10-mile shuttle ride away from the airport, shuttle van took 40 minutes to arrive after we called upon landing. I was quoted at $159 including all taxes and add ons, when I got to rental counter the total as $268. Staff member could not explain the additional charges. No insurance offered beyond liability, expensive fees for sand (?) For less $ just rent from Budget avoid headache
When my flight arrived I went to ground level A 11-13 for the suttle van. After 30 min and the van had not shown up, I call the number on the confirmation email only to ne told that I had to call to be picked up. Other rental agencies arrive every 15 minutes and my email said nithing about calling.
When the person answered, he said he would be there in 15 mim. After 45 min he did not show up and was forced to pay twice as much with a different company. I tried to call 3 more times, got machine
Everything went better than expected. we traveled about 10 min from airport and the money savings was definitely worth it!
Todo muy bien.
Received email quote "Read the entire contract, Rental Rate: $30.00 3 days @ $10.00: $30.00 Coverage and Extra Charges: AIRPORT CONCESSION: $6.00 SURCHARGE: $6.00 Sub Total: $42.00 Taxes and Fees: SALES TAX: $2.94 Free Mileage: unlimited Total Charges: $44.94 USD" but they have other fees so total was $124 BIG DIFFERENCE!! Staff unhelpful and basically said it was my responsibility to read the contract where other fees disclosed. Reported to Attorney General FL.
It took an hour and a half to get to the rental location (waited an hour and called them three times after flight landed). We were then informed that we would not be able to return our vehicle prior to 8 am; that someone needs to be there to receive the keys (no drop box). Our flight was early so there was no way we could do that. Rude employees all around. Wish we would have listened fo all of the horrible reviews.
My rate quote was $87.31, and the price charged at the facility was $200. The service was incredibly poor. When I noted the discrepancy in prices, they simply said I could leave if I was not happy. Leaving was not really an option, as it was late in the day and already a 15 minutes bus ride from the airport. I felt taken advantage of by the staff, and I felt the staff on-site and via customer service avenues were not interested in helping and were not courteous in any way.
When I arrived at the airport, I called the number my email indicated but no one answered. I was on a really tight schedule and could afford to wait around until someone answered the phone so I was forced to go with a different rental company at a higher price. I'll be furious if they try to charge me anything for this "reservation".