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You quoted rates are a lie. The list of your add on charges is dissetful. Shame on you.
This is one of the worst customer service experiences I have EVER had. And It was by far the worst travel experiences I have EVER had. Esteban, the customer service person, was by far the worst service person that I had ever had. In no way would I ever recommend this company to even my enemies. This company seems to have been designed to find ways to add fees to the rental price. One prime example is is that I had to have a printed documentation of having auto insurance.
great
NEVER RENT FROM THIS AGENCY... they are located offsite, they want to charge you $23 a day for insurance that you do not need... if you forget to bring your insurance card they will not allow you to have your agent fax or email a copy to them. You also cannot just show them your phone. Then, even if you do have your insurance card with coverage amount on it, they charge you $10/day to waive their insurance... THIS IS A TERRIBLE PLACE TO GET RENT A CAR.. Go with a real company onsite.
We were very pleased.
Car had more scratches/ dents than most cars in a collision shop. Staff pressured to purchase roadside/ insurance. Almost got stranded due to debit card policy. Would never recommend
Honestly, I've never seen so many issues with a car rental company. I waited in line once the shuttle took me to the rental company for nearly an hour. Both customers in front of me felt they had been misled. They then said they would not honor my car insurance policy unless it specifically said "loss of use". They wanted to charge me $20/day which was more than the rental itself for this type of coverage. I called my car insurance company and they added it for $4 for the entire year. Then becua
I could not get my rental. When I told the attendant that I would use my own insurance they informed me that I needed a printed copy of my insurance paperwork. This would have been fine if I was told beforehand, but on the spot it just feels like they are trying to force me to pay ACO's insurance which is higher than the daily rental rate offered. This was terrible customer service.
The staff was very helpful and explained everything clearly and accurately. The car was great for the price.
Car was great....