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would of been great if drop off to airport was free of charge : ), but service was great and will rent from here again on my next visit. Love the prices!
I had a terrible experience with ACO Rental Car in Orlando, Florida. It was so terrible, that I refused to rent the car and called an Uber car to take me to another rental car company. First, we waited an hour (after calling twice) for the shuttle to pick us up from the airport. Then, when we got to the car rental counter they were unbelievably rude and unhelpful. Thankfully, Uber picked us up and got us to our hotel, where I was then able to arrange for Enterprise to bring a car to us.
ACO is very good. If you can decrease the deposit amount, then you will be great.
The staff was terribly rude. Eye rolling, and when we gave driver a tip she didn't even say thank just took the money and walked away. Never will I ever return here and I am for sure going to make sure others don't as well: Yelp, Facebook, twitter, etc, I will make sure others don't use ACO. Charged us $25 dollars to drop car off at 6 am and they would take us to airport, staff couldn't even get in the building so we had to squeeze 6 in a car of 5. Horrible, absolutely unprofessional!
We did not rent the car. When we arrived, the resulting rate was triple the booking rate. I would never trust this company again
Allow customers to present proof of insurance via digital insurance cards. I was told that my insurance card would need to be printed or else I would have to purchase your insurance. I saw a customer have his insurance card scanned while i waited, however, my digital card (which was on my cell phone) was not allowed.
I did not rent a car. It took 45 mins to be picked up At office I gave printed dec ins page, as instructed in confirmation email Desk said I needed to show comp/coll coverage. I asked if she would accept a fax, email, or call from my ins. agent on dec page. She had no option but for me walk down the major highway pouring rain to a check cashing store to get a fax. Clerk was rude & unhelpful. Called aco in Miami, After two hours wasted, I returned to airport to rent from another co Never again.
Very unclear policy that I would have to show WRITTEN proof that I was covered for comprehensive and collision insurance elsewhere. I do not have to do this at ANY other car rental agency: I have the choice to accept or decline the insurance. I felt completely scammed by a low car rental price and forced to buy car insurance that was DOUBLE the price of the rental fee. This TRIPLED my bill and, because it is an offsite car rental agency, I didn't have any other choice but to accept the fees!
Excellent service!
was required to buy suplamental insurance for a redicilous amout, even after my insurance comapy said they would have coved me.