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We waited an hour at the Orlando airport pick up location. The shuttle never came. Tried calling repeatedly. The phone was constantly busy. Tried the 888 number, which someone answered...in Miami. They then informed us that we needed to call the same # that had been busy for almost an hour.
Fix this.
This company only allows for insurance from a very small group of car insurance companies. This information was nowhere to be found until after the booking is complete. It actually shows up on page 3 of the confirmation email that they send you after the reservation. As a result of this, my original $44 rental turned into $146 because I was forced to take their insurance. Very deceptive and I think car rental express should no longer offer ACO rent a car.
I arrived at Orlando Airport and went to the courtesy phone kiosk by baggage claim. I dialed 285 for ACO and it rang forever till the receiver went dead. Called back, hung up on me. Called again, was told to wait for 10 mins outside at B11. No show. Called again, said to wait for 10 mins again, no show. Walked over to Alamo and just rented a car and got on my way
No bad experience at all was great I will use ACO more often as I have to be in Miami tnx ACO
The service and policies of this rental agency are deplorable. First, I called to be picked up at the airport, and waited for 20 minutes in the blistering Florida heat. When I was finally picked up, we drove 9/10ths of the way to the rental location, only to immediately do a U-turn when the driver found out another person wanted to be picked up for the airport. When I finally arrived at the rental counter, I was forced to buy insurance because I did not have a paper copy, only an electronic copy
The Versa had to be jump started twice in a 24 hour period despite only having 28K miles on it. I called ACO and the rep said it would cost $450 to have a different car delivered because I didn't have road side assistance, which was also never offered to me. We brought the car back ourselves which cost us over two hours of driving time which we would have rather spent with my dying father in law. When we returned the car for a different one the girl at the desk didn't even apologize it.
El personal que atiende es muy cordial y profesional, los vehículos son modernos y muy confortables, el alquiler tiene buen precio y por mi parte he recomendado a mis amigos para que renten en esta empresa, felicito su profesionalismo.
Upon returning the car in the same condition as received, there was a question on "The Key"? Supposedly it was, as they stated, not handed in that condition? It was supposedly missing a ring? I have no idea what the issue was but i handed the key back as it was handed to me. Will never rent from this "Mickey Mouse" company again. Now i know why they put $600. on hold. This way they use every excuse to charge u more.
Thanks again for starting off my Orlando stay in a really great way :)) Everyone was wonderful!
Sat at the airport for over an hour waiting for the shuttle to come. called and they said they were sending one but never saw it. eventually jumped into Fox rental bus after waiting for so long.