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This is the first agency I've ever dealt with that demanded a current insurance card. We had one but it was 2015; however, it had our active policy number on it. They forced us to buy insurance which doubled the cost of the rental. Furious! No other agency does not allow you to decline insurance. Then we waited 35 minutes for a ride back to the airport. Three times we were told it was coming "shortly" by completely indifferent clerk. No, we will never rent there again.
I rent on average once a month It was the worstd
I like the online check in so I could go right to the pick up and get the car immediately with out waiting in lines!!!
why would you not provide the info on the insurance that we were force to pay for when we showed up. I declined and asked to be taken back to airport and your sales person said my family of 5 needed to take a cab back. $32 a day scam. I will never use aco and I am in a business that I deal with thousands of people a month and will share my experience.
Van was not at airport for pickup, when we called the lady told us her driver had been witing for the past 30 minutes past 8pm, this call was at 7.52pm. Once arrived at ACO, the lady proceeded to have an attitude. We miss understood the insurance card print out requirement, we have USAA and AAA but didnt realize we needed a print out proof. (Maybe make that in bold on your rental agreement, and not small print on the second page.) Anyhow, while helping us a couple came in and stated they were
Our quote was $115 for a week but because we didn't have a copy of our ENTIRE car insurance policy we had to buy additional insurance making our weekly fee $350. Quite a big differences! We also waited a long time to get our car. The car we rented was fine however. Don't think I would use this company again.
The contract had unlimited miles, but they told me it was only 100 miles per day free and $0.50 cent per mile after 100. The contract said they accepted USAA insurance, but when I showed then my policy for full comprehension with a $50 dollar deductible, they refused to honor the contract unless I paid $25 dollar a day insurance. I ended up going to a different car rental agency. I rent cars all the time and have never had an agency not honor the contract before this.
good new car, great rate.
All very good
I can't think of the woman's name at this point (it's been ~2-weeks), but the woman who checked me in and out was phenomenal. [She was originally from New York if that helps pinpoint her] - she was as kind as could be and incredibly helpful with tips and directions. She was absolutely great! (my rental car was in Miami right by the airport)