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Very upset over the quote and the follow through ended up renting from competitor down the road.
This was the worse experience I've had renting a car, and I've rented cars in many US states, and abroad: Mexico, Brazil, Spain, Portugal, Japan. When I arrived at the car place, there were so many hidden fees that it was gonna cost me almost $200 to rent an economic car for one day, what a ripoff. I ended up canceling my reservation there and looked for another rental place nearby. I will never deal with Aco again, also there's no signs at the rental office which makes it difficult to find.
I cancelled my reservation, because when I arrived I was told I would not have unlimited miles.
The employee didn't know the policy choices for fuel. I had to bring it up and show him. The company could make money with option a esp. At these gas prices. Only paid $18 for a fill up though. Upon return I and another renter r turned a shortly before 7 am and the office was closed. The cigarette lighter didn't work so i wasnt able to charge my GPS.
The car insurance is improperly handled as my insurance company is not on the list of accepted insurance companies. So, I was forced to take their insurance at $23 per day for BASIC. The staff, except the shuttle driver, are the most rude people and should be fired. When I returned the car, after waiting 15 minutes, the shuttle driver checked me in and told me to go inside. I banged on the office door to get the person to come out and help as the stinky trailer was packed with customers
The counter staff left a lot to be desired. Only one person at a time helping customers, and neither staff member acknowledging new customers when they arrived. No clear idea as to what the process was except for standing there and wait. The male at the desk had poor customer service.
Cindy, Aco's customer representative makes our rental experience a pleasant one. We've rented vehicles formore than 3 months and can't complaint about anything. Love the vehicles and it's just amazing!!!!
got very old car , so many issue with car
The worst experience I've ever had renting a car.
The car was dirty. You made us take your insurance even
Tho we had insurance. Will never use this company again