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The chocolate candy at the front desk when I came to pick up the car was nice also! :-)
The chocolate candy at the front desk when I came to pick up the car was nice also! :-)
Na
Worst expeirience ever
The rate was very good and the car worked well, but I've never been asked for a hard copy of my auto insurance policy. Also, I was told there was a policy that office doesn't receive faxes, so if they require proof of a policy, how is one supposed to have one's insurance office send a copy? Also, conducting business out of a trailer looks "fly-by-night", so I'm hesitant to recommend the firm lest a friend think this firm isn't established or solid enough to have a real office.
Extra 20$ Charge for Extension and 100 mile limits for Florida residence is a reason for me not to rent again. Sorry nobody was able to tell me why this policy is in place ..
After we were promptly picked up at the airport we waited over a half hour to get the car. There was only one person at the office-answering phones and doing other paper work for other customers. Then he had to wash and clean out the car and vacuum it for us before we could get going. Also rubber trim on top of the vehicle was loose and kept hitting a window which was annoying and we couldn't get it to stay in place on the highway. Drop off was very good & took us promptly back to airport
It took over 40 minutes to be picked up. Upon arrival, I was told I needed to leave a $700 deposit to use my own insurance which was in no way communicated prior to my arrival. And was told it would take a week after I returned the car to get it back. Unbelievable. Even with purchasing the insurance, I was told I had to leave $100 worth of deposit and pay $24/day. The car was extremely stained front to back had scratches on every side and had a bad odor. I was very, very disappointed.
I didn't end up getting the rental as they tired to charge me for the insurance which I didn't need. I didn't have my insurance card and they wouldn't take a policy number or anything else they would only take the original insurance card. They wanted to charge me an extra $24/ day for the insurance. I waited 30 mins at the airport for the bus and had to wait on a long line before finding out about the insurance issue. I regret dealing with ACO and will never use them again.
Other than the agent from the airport the service was outstanding