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Price ended up being double what was advertised after hidden fees.
I think ACO did a great job and the price I received was excellent. Everyone was very accommodating and friendly.
I would recommend that the website be more explicit in needing a printed copy of the insurance. I also had a little bit of a hard time finding the address for ACO when it came to returning the car. Maybe in big bold letters on the rental agreement?
Overall I was very pleased. I was surprised to see ACO did not have a great rating online. I will leave a positive review.
Car didn't have Cruz control
Ter
I wasn't allowed to use my credit card's insurance, which I always use with other rental agencies. I had to pay three times as much for the rental as I originally intended, which made it more expensive than alternative agencies.
In addition, people at the counter need proper training in customer service. The woman, in particular, never interrupted her conversation with her colleague when helping me. It was almost as if I was a disturbance she had to handle quickly to go back to chatting.
It was an extremely poor experience because we were required to purchase a full insurance notwithstanding the fact that we had our own car insurance. The staff argued that we absolutely have to buy full coverage. We declined to rent the car there and went to another company. We would never recommend this company to anyone.
I travel for a living. ACO staff were unprofessional. Had to put a much larger than usual deposit. Wanted to use my own e-pass, they have sign with the WRONG number and info. Not a "good morning or Hello" from staff. I speak Spanish and they were talking BADLY about other customers in Spanish. Waiting to see if there will be unexpected charges or fees to my card.... I wouldn't be surprised, if there were!
An employee of the ACO Rent a Car Orlando location stole my credit card information and went on a spending spree. Will never rent from this agency again. Disorganized and fraudulent.
My vehicle was downgraded without discount or option.
The agency office needs to be more modern looks old and in a mobile home trailer like.