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Terrible: long story, too many things to tell. Just a couple of examples: (1) the staff didn't want to change either the term of the rent nor the time of picking up the car (he said that only headquarters can do that) and (2) when I returned the car, I had to complain to receive my receipted, I returned the car 1 day before and they didn't change anything, the shuttle never arrived so I had to order Uber.
This was the worst rental experience I've ever had. Made the reservation a month in advance for 3:00pm in Orlando. We landed at 3:30pm & waited 40 minutes for our luggage.....not the rental company's problem, I know. Went out and waited to get picked up. After 15 minutes I called the company. I was told that after one hour of the reservation time, the reservation is cancelled, and that all of that was in the email I received. Problem is that portion of the email was in Spanish. Never again!
I feel like I got a great deal and value renting our car. Just wish that the extras were explained in the quote, like use of the SunPass, battery charge, etc. We would definitely use this company in the future.
The car showed engine light on and the agent said that they just changed the oil and have not reset the computer in the car. They did not offer me another car. I said I would take the car if that was the case. However, after driving for awhile, another light came on the dash board..... low tire pressure. Also the trunk lid did not hold up often when opened, and constantly came down and hit our heads. This is dangerous, especially when you have toddlers and they can accidentally jam fingers.
The car showed engine light on and the agent said that they just changed the oil and have not reset the computer in the car. They did not offer me another car. I said I would take the car if that was the case. However, after driving for awhile, another light came on the dash board..... low tire pressure. Also the trunk lid did not hold up often when opened, and constantly came down and hit our heads. This is dangerous, especially when you have toddlers and they can accidentally jam fingers.
The whole experience was horrible and we ended up taking a cab. The worst
When we arrived we were told we must have proof of insurance in hand. Although this was written in the email it was buried within a bunch of other information and not apparent. This should have been the first thing stated and it is not usually required. They would not allow me to email or fax them the insurance policy. It's a gimmick. Additionally, there were three employees at the counter and only one helping customers. The one working was fussing at one of the others. Very unprofessional.
Stranded at the airport for 2 1/2 hours. Called several times and the mailbox was full. An hour later I got thru and was told they were on their way. An hour later called back and they said again they were on their way. After 2 1/2 hours and repeated voice mails I told them to cancel my reservation. Better not find a charge on my credit card!
I waited over an hour for the shuttle after I called at least two times to ask to be picked up from the airport...the car I pre-ordered wasn't available and the staff was incredibly unfriendly to me. I waited for the car for an additional hour, and then didn't get the car I ordered. I specifically ordered that car so that I could have a phone charger outlet in the vehicle. The one I was given did not have one and made my vacation extremely inconvenient. I will not be renting from here again.
Thank you for helping make my stay smooth and enjoyable. You will be seeing me again in Miami.