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I had doubts if I should even rent a car for my trip but I was quoted an amazing rate from them online, we booked through ACO but were actually provided by different company that is a partner with them. I booked it and my experiences was we had to wait about 20-30 mins for the shuttle to get us but they honored the price, were extremely helpful and honestly gave exactly what I was told I was going to get. I would definitely use them again without hesitation!
It is by far the worst customer service experience I have ever engaged in. Companies with this philosophy will not survive. In order to compete with the bigger agencies, exceptional customer service should be at the forefront of the company, knowing that loyal customers, repeat business, referrals, rating and customer feedback will help them thrive long term. In the current economy smaller businesses should not treat people like a number. This is shortsighted and will guarantee its demise.
The staff was very rude. We end up paying way more than it suppose. They gave us a insurance without even explaining what was.
On the possitive side, they give us a better car, that's all
I wouldn't recomend this car rental to anyone
Fast, easy and professional
We rented a car from A CO and when we got to the airport there was no shuttle to take us. Upon inquiry we were told they don't exist anymore. No one answered their phone. I had to make emergency plans while my kids were exhausted and cranky. VERY UPSET. WILL TELL PEOPLE TO STAY AWAY FROM THIS COMPANY! !
When we tried to pick up the rental car at Miami International Airport, we called the number and no one answered the phone. Finally someone in the rental car parking lot told us ACO company went out of business 3 months ago. That's no way to let your customer down like this. You have lost a customer for good.
Shuttle never showed up. I ended up renting from another company.
Shuttle never showed up. I ended up renting from another company.
What a ridiculous company. My plane arrived and we went to the shuttle area to be picked up by ACO but that never happened. We waited for nearly 30 mins before I decided to call them to see if they are ever coming, they never picked up. I called them +10 times with no answer. My family started to get tired from waited all that time so we had to walk to the car rental area to find another company with an available car which is not expected. We finally found a car with another company. Poor poor!!
They did not come to collect us. Waited in the middle of the night. Don't rent them.