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Rented a 15 passenger van for a corporate activity. Ended up receiving a Park and Travel van, the A/C didn't work and it wasn't clean on the inside. All the floor was covered in mud and the seats where sticky. All the windows where covered with a greasy stain. When calling, the person worked outside PR and couldn't help me at the time.
I called twice and the van did not show up at the San Juan airport as promised. Caught a ride from another van to the rental agency. The person at the rental agency was rude and asked me "what happened" because we we about 3 hours after the pick up time. Even before I could respond, he said there was a 50.00 late fee. I told him my flight had been delayed - he was extremely rude.
I was charged a 150.00 cleaning fee for some sand in the car (on an island). Do not use. I won't again.
After speaking numerous times to staff about my flight delaying, turn to cancel my reservation. Staff was useful. Wilmary have horrible customer service. I will never rent from this place ever again.
The desk agent was really helpful about things to do in the area!
Explained went renting need insurance
I had to be in Puerto Rico with no csr because those lying ass bitches says there was no cars
Bad customer service, vehicle in bad conditions dirty and check engine on, dirty
Thanks for the great experience and amazing Jeep rental!
Thanks!
It is very disappointing that I am receiving this survey. I made a reservation online, and called twice to confirm. My reservation was not found in neither of the calls. In my second call, I requested that a new reservation be made, and the service rep told me that they were out of cars.
Basically I flew into PR for business and had to spend a LOT of money on Uber, as there were no cars anywhere in the airport.
Your reservation system SUCKS.