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The staff was working hard to help customers, it is apparent that they are understaffed and overworked. Waited for hours to get my vehicle, other customers there even missed their flight because the shuttle took so long.
My reservation was for 12 noon . Didn't get car until 2 pm because they were cleaning it . The car was filthy and smelled like urine . Call the next day and they want me to drive out of my way to them . Which was not happening . The car didn't have wiper fluid which means it was never inspected after drop off . Day 3 get pulled over due to car not being registered and insured , officer told me I was not allowed to drive the vehicle . One problem after the next !
The pick-up experience was a nightmare. I waited about an hour just to get to the counter and another hour waiting for the vehicle, all in the hot sun. I could tell that they were understaffed (only 1 person behind the counter and 1 person in the lot) which was likely the cause of this. They ended up charging me about $200 more than my online quote (not including the $250 deposit that was refunded upon returning the vehicle). The vehicle was okay, not the best quality but it did the job.
I made a reservation online. Got a confirmation email. Showed up at the location and the place is closed. Called the number, guy was surprised I even could get a reservation. Promised to call me back. Still waiting. Would never recommend doing business with this company ever again. Ever.
I made a reservation online. Got a confirmation email. Showed up at the location and the place is closed. Called the number, guy was surprised I even could get a reservation. Promised to call me back. Still waiting. Would never recommend doing business with this company ever again. Ever.
1 employee for give the cars trouble with the call not available agents long waiting time on the facilities to pickup and return
I have never had to wait an hour to rent a car in my life. Service was horrible. I will never rent again from this agency.
My rental experience was great and staff members were amazing. I am just a little upset with my quote because underage people shouldn’t have to pay as much as we did. The quote is way above budget and I fill like Allied should be more considerate in that aspect. There is no other car company that lets 18 year olds rent a car except Allied but the price was way too much for just a week. I hope you guys can look into that.
Rental office was closed. Nobody contacted me.
Made rental reservation with an Sllied agent for a Sunday and showed up to find the office closed on Sundays. And then no one showed up on Monday during regular hours. Complete disaster.