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The staff was VERY friendly, easy to work with, flexible and accommodating!! I asked to keep it several hours later than originally booked and they accommodated without additional charges. I would highly recommend United Auto Rental!
This is an off-off-site agency; getting there takes some time. The car I was given had body damage (front left fender coming off), nearly bald tires and needed brakes. The engine ran fine and the AC worked, so I used it rather than drive the 60-70 miles to try to exchange it.
Very please with the system and agents
Vehicle was not washed (water stains on windshield). Car smelled of tobacco and had cigarette burns on both passenger and driver seats. I would not rent a vehicle from this provider again.
This was my first time renting with United Auto Rental. The process was very smooth and easy! Will definitely be renting again in the future.
The staff were definitely the highlight of my experience. They were extremely friendly and helpful. My main critique is in the condition of the car - it didn't seem to run very well, and at one point, even though the light did not indicate the gas tank was empty, we ran out of gas going up a hill. However, overall, I would definitely recommend United Auto Rental for quality of customer service and good value.
Perfect service
The staff at United Auto Rental helped make my family trip to California that much more pleasant.
They were super courteous, friendly, and explained all paperwork and charges to my satisfaction.
In this day and age, no rental car, in my opinion, should come without cruise control. Everything else was outstanding. The lady that helped me rent the car was the same one that was there when I returned it, and she had great customer service. She talked to me like a person, not a number, and when I returned the car she remembered what I was doing, and asked how it went.
Upon arrival my credit card was immediately processed. I was informed because I was a “local” renter my mileage was limited. What I never heard if this before. I politely declined my transaction