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loved our van!
It was a pleasant experience. Our car had damage on the front fender, and would have preferred a cleaner car, but the service and personnel were very nice.
I'm treated like a good friend from the moment I call to say I've arrived to the moment they drop me back off at my airline.The cars are great options for the size and price-better than with the "name brand" rental agencies actually.They are so quick to pick you up, and their office is so close to the airport itself, that there is no time concern. This is also a place where those with debit cards can rent a car w/o hassle. When I fly into Orange Co, United Auto Rental is my rental car agency.
Good overall experience.
would have preferred economy car to save gas
Majority of the staff was polite. There was someone that seemed as if he had a bad day and came off as rude, but otherwise it was an ok experience. Checkout was quick which was great and the price is much lower than most.
I would rent here again, especially as I am under 25 and there was no $25-a-day fee.
The return at John Wayne airport doesn't give good direction on how to get to the upper level for car return I drove around 4-times and finaly decided to stop in front of employee entrance somewone then had to get me out of there or they would have been late for work. It worked a gentleman came to guide us to the right entrance.which had no sign to show upper level parking I think I put more mileage on the car just trying to find the place to park.
What made me answer so highly for this company is that the car we rented had only 1/8 tank of gas, so they told us we did not have to fill the tank and would not be charged. But my son, whom we were visiting, didn't know that and filled the tank as a benefit to us. I asked United Auto if we could be credited for the gas, and they credited us $35. Very grateful for that!
The van we rented stalled 3 times while using it, very dangerous to be driving on major highway and have it stall out....