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Waited 10+ minutes at the counter as the agent was on the phone with someone else. Then was told I had to pay for an extra Hour since I delivered the car late. Disappointed to having to wait then get told that. Not high on customer service.
The staff was very friendly and was willing to assist anyway possible.
Very accommodating staff.
The checkout process was fast and easy, no up-selling like the big rental chains, we were in and out quickly. The rate quoted was what I paid, no surprises at return, and the location is not right at the airport, which makes getting there to return the car less of a headache than dealing with airport confusion. They shuttled us to and from the terminal, making the trip much more relaxing. We would rent from them again.
we had our first minivan which was a Kia...very dirty and dusty inside. Low tire so they replaced the vehicle with a dodge grand caravan. It was slightly better. I rent vehicles 3-5 times a year and this one by far was the worse. Also had over 100,000 miles on it? Most are under 30,000 on the places Ive gotten them from before
Loved having airport pick-up and drop-off in our actual vehicle and ease of check-out/return. Having 5 kids and luggage in tow means the less transfers from one mode of transportation to the next, the better! Will definitely look to rent here again if we fly into ONT in the future.
Very friendly service. Would rent here again. No waiting in long lines like at other rental agencies.
Friendly staff and convenient location, you can't beat the service and price!
Awesome employees, most pleasant rental experience we have ever experienced. Very quick to pick us up and return us to SNA, and
Very convienent location for car return. Thanks Stephen!
Great experience, the service was excellent. The car was used and a little beat up but I got what I paid for!