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I called Sunday noon for a vehicle I needed same day for an extremely I'll family member. Michelle made it happen. Many thanks!
Too many forms and too many back n forth. Send me all documents first email. Very cumbersome to print sign and return. Van was as expected no surprises. Good value
The van got us where we needed to go, so it did it's job. It has seen better days. My only slight issue was the fact that we had to pay $17 to get the van out of the parking lot at Sanford Airport. The van must have been parked their for at least a day, because I believe the daily rate for the economy lot is $13.
The vehicle provided had a very STRONG cherry odor. It was overpowering, obviously hiding some horrible other odor. Because of this reason, we used the van as little as possible, which is evident from the amount of miles that were added for the time that we rented. We think that this is the same vehicle that we rented in April 2018. The check engine light is still ON!
The wheelchair van wasn’t working so I had to pay a taxi to take me to my car and he was very rude also. Once at my car I was told I would be reimbursed but never was. I’ll NEVER use this company again!! Very unsatisfactory.
The vehicle was in excellent condition and the staff was great to work with.
I had ordered a 6-person vehicle are they gave 5-person vehicle with check engine lights. they replace the vehicle the after 2 days . New one still had check engine light . Worked fine for the week. however having check engine lights on is a little disconcerting.
Most of the staff is very friendly. Vehicle was clean and smelled clean. Some of the vehicles are older and have some wear and tear but otherwise they are great.
The staff and the rental process was great. The car was easy to find at the airport. The van had minor problems with it. Rear windows leaked during rainstorms. Key Fob did not work to lock or unlock the doors. Doors on able to be unlocked manually unless the car was started.
Michelle represented Florida Van Rentals in a professional and outstanding manner. He customer service was superior!