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Air conditioner didn't work. No instructions on how to use the Braun lift (I have a VMI at home). Airport shuttle didn't send accessible van until 3rd try.
Florida van rentals was easy to work with and responded quickly to questions
The door on the Mini bus did not close very well. It was a bit concerning when on the highway. We only traveled from Disney Springs to the convention center and one trip back to the airport so not a big deal but definitely a bit of a concern. I also did not know how to operate any of the advanced operations on the bus (did not need to use, but didnt know if I was doing anything wrong)
Marilyn was helpful but we found challenges around car insurance.
Daniel, the rental agent, was awesome to work with & very helpful!
Great experience
When we went to pick up the van we could not find the keys as indicated on the email. Once we found the keys we got in the van and it smelled of smoke, it was dirty. When we got the van on the interstate the front and shook up violently and I felt the van was unsafe for my children and grandchildren.
When we went to pick up the van we could not find the keys as indicated on the email. Once we found the keys we got in the van and it smelled of smoke, it was dirty. When we got the van on the interstate the front and shook up violently and I felt the van was unsafe for my children and grandchildren.
The only thing I was concerned with was that I was unable to inspect the vehicle and make notes about the condition. Yes, I knew it was going to be a used vehicle. I was a little worried about being charged for damages already there. But I took a leap of faith and assumed that I would not be charged because of the age of the vehicle. Other than that I would definitely rent from them again. I did not encounter any problems so I didn't even bother to make sure I had a phone number to contact.
Very good