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Communication was very good and they are helpful.However are expectation about the vehicle is way we expected it to be.Chairs are uncomfortable,radio is broken,ac controller is broken its either off or level 3. Windows and doors have leaks so you can feel and hear the air inside the bus. Brake pads needs to be checked too.The vehicle is spacoius but it needs a lot of updating. Back camera will be a plus thing.Over all i recommend the rental agency but not the 15 pax mini bus for long drives.
Have used Florida Van Rentals for a number of years great company to work with, the only issue I had
this year is it would have been nice to have passenger front seat in, but we made it work, see you next year
Satisfied overall.
Please email steps as well as text. Also send steps before a few days and then day before
Personel were very helpful and prompt. The only "complaint" is the price--that is a lot of money to transport someone to a function and could not only rent for one day.
Fantastic experience with Florida Van Rentals! Great value and from start to finish it was a very easy experience renting a van! Highly recommended!
Very poor experience. Got 2 different wheelchair van that had lift issues.
Micheal was friendly and very helpful. He got us the vehicle we needed with short notice. Impressive customer service. Will be using Florida Van Rentals again in the future.
I wanted a wheelchair accessible van. Which I was informed when I arrived that they did not have, so I was upgraded to a 10 person full sized passenger van. I would have appreciated a call when I made the reservation because I would have rather canceled versus deal with such a large vehicle all weekend. I felt as though I was not informed because they did want to lose out on money.
Great except the van steps were very slippery for my grandparents to get in and out of the van. Please use something different to clean the steps! Thanks, we had a great vacation!