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We were not supplied with the vehicle we wanted, nor did anyone make us aware that a side access vehicle was not available. Also, no one was interested in looking into our insurance, and it has since been confirmed with AMEX Platinum, that vehicles modified for disability are fully covered with our travel insurance. So now we need to waste all this time trying to get a refund for the US $600 odd spent,1/3 of the hire fee, for insurance that was not required.
This van needs to be taking off the road. The drivers side sliding door would not open, and a trim panel had fallen off when it was picked up. You could see the road from inside the van. This made it a loud uncomfortable ride. The engine had a rough idle and sounded terrible. It had a grinding sound at low speeds. The wheelchair ramp would not open occasionally.
We had no choice but to take it because my disabled son had a doctor's appointment in Gainesville that we couldn't miss.
Very Poor directions to the Parking Lot and no direction for the return trip. Over priced and not able to cancel without expense.
We had to wait 45 minutes to be picked up at the airport. Your information says you are 1 mile from the airport but it takes 15 minutes to travel to your lot????? The drivers seat would not adjust and I had to prop a backpack behind me to be able to sit up straight instead of at a reclining position to drive. That was very uncomfortable.
I was concerned initially that we didn't actually have anyone greeting us but the van was easy to pick up and deliver back. The shuttle service was great too. The van was older but clean. We have be customers of FVR for many years and will continue to do so. Thank You!
Great value, great staff, good van.
It's was ok
For the money and use of the vehicle, it was satisfactory for our needs .
Van rented was a 12 passenger we got a 15 had more sitting room but we needed the extra room for luggage not seating. Vehicle still had drink bottles in rear from past renters and windows were all streaked. 2nd row had a broken headrest at the entrance door. Had a very good experience and will use your services again when visiting Florida. Loved not having to check in at the agency and the ease of going right to vehicle after arrival and hitting the road. Thanks
Engine light came on. Headlights were not bright. Sickly air freshener gave me headache. Did not like not knowing that there would be a $25 valet parking when just picking it up. Should have been told that upfront. Poor instructions on how to get back to valet at Hyatt. Wandered around parking garage and had to contact them to let them know where we left van. Not at the valet.