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Van smelled terrible. Called to report after pick up but no answer. Sent an email and did receive a voicemail 2 days later saying that no other vans were available and offered a 20% discount on a future rental. As we were staying at an expensive hotel in St Pete that had valet parking it was quite embarrassing to have a car that smelled so bad. While the service of drop off and pick up was great I would not rent again from this company if all their vehicles are like the one we had.
Agency reply:
Dear Paula, I sincerely apologize for your experience. The previous renter had smoked in the vehicle and due to availability we did not have another van available to swap out with you. We value your opinion and business. You should have received a 1 day credit back to your card. I can promise you this is not a common occurrence for us.
My confirmedvrecervation was revoked by the car rental company. I was informed that there was a computer problem and that the reservation violated their holiday rental policy. This was a totally disgraceful action. Imagine a company that can't be trusted to honor their commitments. I wonder what other surprises were in store on this rental. At least they save me the trip because at least they sent me an email before I arrived.
Agency reply:
Dear Mr. Torres, What you submitted was a reservation request this does not confirm your reservation. Before a reservation is confirmed you would have been sent rental forms asking for insurance and payment information. I sincerely apologize for the confusion as we were sold out for your dates of travel. Unfortunately, our system does not update availability live to our website at this time, but we are working to implement this in the near future.
Van worked great -- we enjoyed our vacation and it was nice for my son to be able to sit up with everyone else and see where we were going. Thank you.
Every time I called, and it was many times, everyone was very helpful.
Would use again at a lower rate
Great value for the price
Smooth transaction. No problems, will use again.
The below expectation for knowledgeable staff was because we collected the vehichle from a hotel from the valet staff
Vehicle was difficult to start each time we tried , outlet didn't work for plug, car needed to be jumped on day 1 because battery was dead,no fluid for windshield, note states on windshield that service was over due. It wasn't the quality car we expected based on the initial details needed for renting. When we called for service, no mechanics were available and no other trucks were available.
Great experience! Wonderful directions and guidance to renting the van. Only trouble we had was when we filled the fan back up with gas, the pump shut off like it was full but the gauge didn't go to full on the van.