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Waited over a month to get a refund. Got our rental send to another company and paid that company even more than expected. Called over 20 times and when they answered they had no idea where my refund process was at and no clue that they told it was 3-5 business days, which never happened.
EZ van had this rental go through Nucar rental and it was a nightmare. Upon landing at airport these people did not answer their phones so we had no idea where/how to get the van from. We had to take two shuttles to get to the rental place leaving five in our party at the airport for a total of three hours. When we finally got to the rental place the staff there were horrible/scammy and sloth like slow and really had a “I don’t give a shit attitude.” Worst experience ever renting a vehicle
Horrible place they don’t answer any phone calls and they quote you a different price and charge you a different amount very expensive insurance $200 a day need to resolve with credit card company
Horrible experience
Great
Great
The staff was very kind and helpful. The van was not what I was expecting. It was a little rundown and the back passenger door caused problems the whole trip. It couldn’t be opened from the inside and it took several tries at just the right angle to get it closed every time it was opened.
SD Rent a car staff were great! Ryan was very clear and informed me of all ways to handle my rental and return.
The reservation connected me with a contracted vendor, and the scheduling was synced badly. The previous user was schedule to return 3 hrs after my reservation, putting me 3 hours behind all day. Also, there was an extra insurance charge that was not included on the confirmation, and it doubled my price. The EZ Rent A Van agency is great: the contracted delivery company failed in the delivery of the service.
Not having my car ready after I emailed and called several times to confirm is heartless. Not to mention you stopped texting when I asked for help. Shame on you
We were given the wrong pick up address. We were hit with a huge charge for commercial insurance which we were not told about. Very unprofessional.