Never saw any staff, but it still worked out. We were not picked up either.

The vehicle was pretty banged up and dated. Otherwise great experience.

Windshield washer fluid was empty. I have to put bottled water. Change oil engine came on after few miles of driving. Front passenger tire little low on air I have to add air at gas station.

Excellent company and will always use them and refer others to this company! Customer Service was incredible!!!

Excellent company and excellent service.

They outsourced us to another rental agency, which would be fine, but the reason I picked EZ is because they said they would stage the can at the airport for us to pick up. This didn’t happen, and I had to leave my husband and 2 kids at the airport to take a Lyft to the third party rental place. This was extremely inconvenient and disappointing

Car was kind of dirty

I cannot answer the above questions because my reservation was canceled less that two weeks before I was to arrive. They found me another van but I would have had to pick it up at a location 45 minutes south of San Diego. That was not going to work. They told me to check Kayak. I was finally able to find a van from another rental agency but I had to pay over $500 more for the car.. I had made my reservation several months in advance because I knew van rentals would be at a premium..

The rental was not in good condition, with many parts damaged inside the cabin of the van. Sideview mirrors could not be automatically adjuated, drivers side window would not go down, seat belts were damaged, fabric tears on the seats, stains on the seats, door handles were damaged. Very appalled and disgusted of the quality of the rental van from this establishment.

The van was dirty and had lots of mechanical issues