Ez
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Horrible place they don’t answer any phone calls and they quote you a different price and charge you a different amount very expensive insurance $200 a day need to resolve with credit card company
Horrible experience
Great
Great
The staff was very kind and helpful. The van was not what I was expecting. It was a little rundown and the back passenger door caused problems the whole trip. It couldn’t be opened from the inside and it took several tries at just the right angle to get it closed every time it was opened.
SD Rent a car staff were great! Ryan was very clear and informed me of all ways to handle my rental and return.
The reservation connected me with a contracted vendor, and the scheduling was synced badly. The previous user was schedule to return 3 hrs after my reservation, putting me 3 hours behind all day. Also, there was an extra insurance charge that was not included on the confirmation, and it doubled my price. The EZ Rent A Van agency is great: the contracted delivery company failed in the delivery of the service.
Not having my car ready after I emailed and called several times to confirm is heartless. Not to mention you stopped texting when I asked for help. Shame on you
We were given the wrong pick up address. We were hit with a huge charge for commercial insurance which we were not told about. Very unprofessional.
We reserved a new Mercedes passenger van months in advance for our daughter’s wedding. I checked in w the rental agency a few times to make sure things were as reserved. I was assured everything was good. I shows up to get our van and the actual place I was getting the van from had received no reservation for me and had no van. I was totally unaware that EZVan rental was a 3rd party rental company and that I was not dealing w the actual company. These people did their best to get us a van.
Hopefully, we can rent a van from you next time.