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Never saw any staff, but it still worked out. We were not picked up either.

Report abuse Wed Sep 22, 2021 - Renter Review

The vehicle was pretty banged up and dated. Otherwise great experience.

Report abuse Mon Sep 13, 2021 - Raffi

Windshield washer fluid was empty. I have to put bottled water. Change oil engine came on after few miles of driving. Front passenger tire little low on air I have to add air at gas station.

Report abuse Tue Sep 7, 2021 - Renter Review

Excellent company and will always use them and refer others to this company! Customer Service was incredible!!!

Report abuse Sat Aug 28, 2021 - Renter Review

Excellent company and excellent service.

Report abuse Mon Aug 23, 2021 - Renter Review

They outsourced us to another rental agency, which would be fine, but the reason I picked EZ is because they said they would stage the can at the airport for us to pick up. This didn’t happen, and I had to leave my husband and 2 kids at the airport to take a Lyft to the third party rental place. This was extremely inconvenient and disappointing

Report abuse Fri Aug 6, 2021 - Renter Review

Car was kind of dirty

Report abuse Thu Jul 22, 2021 - Renter Review

I cannot answer the above questions because my reservation was canceled less that two weeks before I was to arrive. They found me another van but I would have had to pick it up at a location 45 minutes south of San Diego. That was not going to work. They told me to check Kayak. I was finally able to find a van from another rental agency but I had to pay over $500 more for the car.. I had made my reservation several months in advance because I knew van rentals would be at a premium..

Report abuse Fri Jun 18, 2021 - Renter Review

The rental was not in good condition, with many parts damaged inside the cabin of the van. Sideview mirrors could not be automatically adjuated, drivers side window would not go down, seat belts were damaged, fabric tears on the seats, stains on the seats, door handles were damaged. Very appalled and disgusted of the quality of the rental van from this establishment.

Report abuse Sun May 30, 2021 - Renter Review

The van was dirty and had lots of mechanical issues

Report abuse Tue May 25, 2021 - Renter Review