Ez
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Absolutely awful experience. I reserved a 12-passenger van 3 weeks in advance. When I got to the rental location, the rental had been subcontracted out to another agency. This agency was TERRIBLE. Not only did I wait 15 minutes to be helped, but they told me that they did not have a 12 passenger van. They had 2 mini vans. I told them I don't want two mini vans, I wanted a 12 passenger van. They said they would get the manager. It took another 15 minutes to talk to the manager, who couldn't help.
The day of our 24 person arrival Patrick from EZ Van picked us up in a smoke smelly van, dropped us at a different van company (subbing us out without any prior knowledge), I had to provide printed quotes for my prices to be adjusted to what I was originally quoted and now it's been over 10 days and I can't get EZ Van to give us our $900 deposit back, they won't answer their phone, texts or emails. This money is from a High school sports team and they won't return our $900. WHO steals from kids!
The day of our 24 person arrival Patrick from EZ Van picked us up in a smoke smelly van, dropped us at a different van company (subbing us out without any prior knowledge), I had to provide printed quotes for my prices to be adjusted to what I was originally quoted and now it's been over 10 days and I can't get EZ Van to give us our $900 deposit back, they won't answer their phone, texts or emails. This money is from a High school sports team and they won't return our $900. WHO steals from kids!
The day of our 24 person arrival Patrick from EZ Van picked us up in a smoke smelly van, dropped us at a different van company (subbing us out without any prior knowledge), I had to provide printed quotes for my prices to be adjusted to what I was originally quoted and now it's been over 10 days and I can't get EZ Van to give us our $900 deposit back, they won't answer their phone, texts or emails. This money is from a High school sports team and they won't return our $900. WHO steals from kids!
Worst experience renting a vehicle
The van worked out great! Thank you!
Staff were friendly, efficient and helpful. Van was great! Would rent from them again.
The doors of the van were an issue and were very hard to close properly. We brought the door to the attention of the employees so they were aware. It came unlatched when going over a speed bump. It also needs new roters.
I would never use or recommend using this booker to tent vans - I had made these reservations and paid in full for 2 - 12 passengers Mercedes Sprinters vans for My High School Basketball team - to find out they didn't have vans for me - I had to rent a bus Christmas day to take my team from the airport to my Hotel which coast me an additional $1000 then I had to find vehicles to accommodate my team for the week which ended up costing me and additional $500 to rent 3 Mini vans
I would never use or recommend using this booker to tent vans - I had made these reservations and paid in full for 2 - 12 passengers Mercedes Sprinters vans for My High School Basketball team - to find out they didn't have vans for me - I had to rent a bus Christmas day to take my team from the airport to my Hotel which coast me an additional $1000 then I had to find vehicles to accommodate my team for the week which ended up costing me and additional $500 to rent 3 Mini vans