Empire
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They were an hour and a 1/2 late for delivery and didn’t pick the car up until the day after they were supposed to. The service was horrible. I asked to speak to a manager regarding a refund for delivery services both ways and was never called.
Overall van’s condition wasn’t good enough and not clean. On the other hand your crews were very helpful and knowledgeable about customer service.
Notice: Van have not space for bags
We were 15 pax
Thank you for your services. However, the quote given on the site is not bogus. The company forces all these additional charges and fees on top of your price. The vehicle is quality.
Staffs were excellent and ver helpful.
Reservation did not work properly and on pick-up, the car requested was not available. Supportive employee gave me another (bigger) car for a higher rate. After mailing my issue to the owner, I was promptly answered and the extra-rate was re-funded. Great and easy customer service!
It was my first time renting a passenger van & first time renting from Empire. From start to finish it was a really good experience. I would rent again.
Excellent
Very professional
I just want to say your staff at bruckner blvd was hands on with all my needs. From the lady at the front Gloria who was so helpful even when my truck broke down I called and she had someone come and bring one in a timely matter. Service was beyond my expectations and I will be renting again from this place.