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Carzi should not be in business. The “customer service” is some angry dude texting you insults and berating you and then telling you to bring the car back. When I said sure, I’ll bring it back for a refund they go silent. Absolutely the worst car rental experience I’ve ever had. It clearly hadn’t been cleaned in awhile, I returned it nicer than how I got it. Will never go through them again and will make sure others don’t either.
So much easier and faster than a traditional rental agency.
Terrible user experience getting to the car from the airport
Carzi is efficient and price competitive. Some of their vehicles show their age, but function fine and the lower price makes it worth it. I will use Carzi again.
Easy to get the vehicle, the emails leading up to the reservation were timely
Car was dirty. Was not parked where they said it was. Directions to the car were very vauge
The agent who texted me instructions was EXTREMELY RUDE and argued with me at every point in the process. He offered a vehicle upgrade then promptly took it away, and even accused me of lying about my previous experiences renting cars (I've done so regularly for 30 years). I didn't mind the contactless aspect of your services, but merely because of the tone, snarkiness, and bait & switch of the agent I will not be renting from you ever again or recommending you to others. Bad customer service
Not only was it extremely hard to find the vehicle, I had to wait over an hour to receive it. Once I returned it, I was also told I wouldn’t receive my security deposit back because the fuel was empty. When booking, I was informed that the first 400 miles were free. When contacting customer service they said differently. Overall this is the worst experience I’ve had with a car rental company and will not be choosing this one ever again.
Made a flexible reservation and tried to cancel 3 days in advance, text only contact ability, was told it was non refundable (I hadn’t paid) and then they stopped communicating with me after only a one line response from them. I tried to clarify and cancel and discuss with over 30 attempts all of which were ignored. What an awful customer experience wondering if I was going to be lumped with a large bill while trying to cancel rather than no show. No care for their customer.
Rental company was good, had the opportunity to wait in the lobby of the parking garage. Our rental was 3 hours delayed due to other customers returning it late. It was out of our control, but understandable. Car was clean, drove well, and getting in and out of the parking area was smooth with the way they have everything setup. Really enjoyed the contactless rentals! Would rent from you guys again.