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A little slow checking in. We arrived a t a very busy time and only 2 agents at the counter. Once we got our cars (vans) everything was GREAT! We love Andy's. Have used them for many years.
Except for a long wait to check in, everything was great. We arrived at a very busy time of day and there were only 2 agents checking people in at the counter. We love Andy's and have been customers for years.
Consistent, but vehicles are older/tired.
The van was an older model, seat belts hard to release,brakes seemed "soft" & part of the dash was missing. Overall the van was very roomy & the air conditioning worked great!!
The first rental I was provided was very old with rust on the outside and broken and missing pieces on the inside. The second one that it was replaced with was to small to carry our party and luggage. Additionally, the vehicle was not ready when I arrived and I had to wait 20+ minutes for an unsatisfactory vehicle.
Staff were helpful when our rental car needed some attention due to a flap rubbing on the tire. The flap was removed right on the spot.
While the car was in good working condition, it seemed sluggish and could probably use a tune-up. Had to "floor it" to get it going when driving in traffic. AC was cold though!! The staff at both the Seven Mile Beach and airport locations were friendly and helpful!
the wait time to get the car took far longer than it needed to. Staff was pleasant and courteous just not enough people to do the job efficiently.
We got a flat tire and nobody was available at Andys to help fix it. My husband is disabled and we paid a worker at our resort to help us. Also the donut tire that we had to use had been used already and was not new. We were afraid that one would go flat also. The next morning we exchanged cars at Morrits location so we could get back to airport for our flight home.
So conveniently close to Robert Owen Airport in Grand Cayman. Across the street from arrival area! Appreciated the fast and simple return. We will use them again.