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I received a quote online and when I arrived to pick up the car, had to put up extra money because of my form of payment.
I received a quote online and when I arrived to pick up the car, had to put up extra money because of my form of payment.
No bus for pick up, minivan, had to wait
To many hidden charges.
Poor location, after taking a train from the airport to the rentals car station you have to take an additional bus because RentMax is located even further than all the other rental car companies. On my reservation it was showing UNLIMITED MILES, that's the reason I booked it, but when I picked up the car I had to BUY additional $40 for extra miles. If you have a Florida license do not rent from this agency!
Unaware that they only accept certain auto insurance. Luckily I was able to avoid purchasing additional coverage since I used my AMEX. Also disappointed that it costs extra to add drivers. We'd planned on having my husband drive but couldn't. I had to drive the entire week we were on vacation. Too many additional fees to truly get what you want and expect. Will pay a bit more for National since they don't have any of these hidden fees and I can walk right out to a car from the airport.
Poor experience. I was overcharged at drop-off after already paying in full at pick-up due to an error made in my paperwork and no effort was made to rectify the situation. Will not recommend to friends or family.
I was excited to use ACO for the first time as I am an active traveler to the Florida Area. I was impressed with the initial price online. It all went downhill from there. I waited for 1.5 hours to be picked up from the airport. I was leveraged to buy insurance because I did not have the actual policy confirmation with me from State Farm (which then put this price comparable to the other "in-Airport" car rentals. When I returned it was delayed due the person texting. Never Again !
The rate wasn't honored,staff uncourteous. I couldn't rent the car. Bad, bad...company
The facilities were not great and the $4/day toll convenience charge was a bit of a hidden fee we were not expecting.
There were also not enough staff there when we were trying to pick up.
The car upgrade we received was nice though!