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Mykal was awful and very rude and not informative and just had a nasty attidue.
As the courtesy vehicle that picked us up from the air port drove into this
Small parking lot, I was a bit sceptical when I looked at the office. However,
The level of service I got was great.
Horrible. I would never use this company again. They should be shut down. It doesn't even look like an actual business, they have no employees, and the wait time was insane. The one guy that worked there argued with me for 30 mins that esurance isn't a real insurance company even though I gave him my policy number. I had esurance fax over more documentation and he still wouldn't accept it and kept saying I was going to have to pay their daily rate insurance instead. What a scam. Sick people.
Never again
Had an easy
Experience
Worst car rental experience ever - and I never ended up renting the car. They left me waiting for the shuttle for over an hour, what they wanted to charge me was not what I was quoted, the service was beyond awful. End result, I left along with 2 other customers and had the shuttle take us back to the airport where I made arrangements with another company. Terrible, terrible experience that almost left me stranded for my stay. I will never ever use them and they really don't care anyway.
I didn't know they were located out of the airport. It says on my reservation it was through the airport, so I had to wait to be picked up. They should contact their customers and find out when their coming and be ready
Took a while to get picked up. Worth the wait for the price and quality of the car. Check out was a breeze.
By far the worst experience I've ever had. The staff and manager was unknowlegable about FL state law on licenses, they're draconian 'up charges' for insurance even when providing personal insurance proof (electronic vs needing paper yet they provide no printing option on site) and attempting to limit miles -- this place should be on the BBB watchlist. After 2 hrs of fighting and giving up, I said just give me my reserved convertible. And.. They didn't have one. I walked out.
I would not recommend this company. They said I can use my own insurance as long as I brought my card. So I did. When I got there did they tell me they only accepted a handful of personal insurances. I read all the fine print. Never was this mentioned before. So I had to pay 4 times as much as I was expecting because they made me buy their insurance.
They also charged me an extra day when I returned the car back at 4pm instead of noon even though I had written confirmation that I could do that