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Had an insurance issue. Although I provided my own insurance, but because it was on my j phone rental agency would not accept it because it was not a print out. Asked if they had a printer since I could print from cell phone, I was told owner/operator did not have printer & if I wanted vehicle it would cost $23 more per day. I returned to airport & rented from another rental agency.
El auto no esta en buen estado y el valir de renta on line vario al momento de retirarlo
Paid more than other bigger brand agency for a car with stained seats and a noisy defective wheel.
Our shuttle driver called us from the pickup area while I was at baggage claim to tell me where he was waiting. I got my bags and walked out to find he had left and CANCELLED our reservation. My wife, 3 young children, and myself were stranded at the airport at 10:30 at night.
The staff didn't explain well about toll taxes - I'm not from USA and was very dificulty to understand that...
The pickup van was 30 mins late after informing the company we have arrived at the waiting area. There was no info about the insurance policy there. I had to deal with a 600 dollar deposit on my credit card.
The car was poorly maintenance. The steering wheel was shaking and hard to turn the wheel so it seem the car needed new tires and some steering wheel power fluid. The car was also not on a full tank.
I inform the agent that i did not want road side assistance and she would not remove.
Can't believe you are asking. Even though I phoned at 8:30 PM letting the fellow in the office that my flight had been delayed due to weather and that I'd be calling as soon I was ready with my baggage, when I did that I found the office was closed and there was no way for me to get a car. Stranded at the airport with no way to get to my hotel in the Tampa area, it took me several hours and quite a bit of extra money to find a rental at another company and a whole day recovering. Will complain.
It was good and the company is flexible
Absolutely dreadful. You guys tried to press me into buying your insurance for some ungodly amount of money , despite the fact that I had my own insurance. Terrible scam artists. Should be ashamed of yourselves
Very affordable rental. Just be aware of insurance policy before you arrive.