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I waited 35 min to be picked up at the airport .. Then waited 45 to be waited on ... I Was charged $100 over the quote because I didn not have a printed copy of my insurance card .. A pdf copy from USAA was not good enough for these people .. Also the car had a terrible smoke odor ..overpowered by air freshener spray .. The smell was so strong that my son had an Allergic reaction !!
Iris was Great and helped a lot!!
All good no issues
Quoted price is inflated by unnecessary liability insurance. We waited almost one and a balf hour to get picked up. Not worth the minimal savings on the reduced rates.
Make sure to read the fine print... there's a lot of hidden fees and rules that they don't tell you up front and some items are unclear. Make sure you document exactly what has been said or promised to you for your rental. Both customer service over the phone and in person is poor- slow, inefficient, and rude in general. Both times, when I picked up the car for rental and when I returned the car, there were other customers who were having issues with their rental agreements!
Awful experience! Never got vehicle. The insurance card situation along w/ the 600.00 deposit was enough for me to walk away and rent from a more reputable company.
There was this one lady that claimed to be a customer service rep, extremely rude and disrespectful! For sure I will never go back to that place
Had a reservation for 7 am, but the shuttle that was supposed to take us from the Car Rental Center arrived at 7:45 am.
The Car was not that great overall. Engine very noisy everytime you start it and the turning lights were not working at all.
Car didn't have remote door open/close
Vehicle size did not matched. Obligated to buy insurance bc they dont accept ours. Customer served was extremely poor and w attitude.
This agency required a paper copy of insurance. I had proof on my phone and the lady would not accept it. So I left. Will never rent from them again.