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They charge me for something that wasn't my fault and never refunded the money even the I told them
I enjoyed my experience with Allied. I will look them up again on my next visit to Puerto Rico. The only drawback that I had was that I needed to have been picked up and dropped off at the Hotel in the Isla Verde area. It was almost the same distance from the Airport.
Worse experience ever can was not ready took two hours to get van we can in a cruise with limited time
(1) Too expensive, the website should include all policies to avoid misunderstandings with final rate. (2) Apparently the system doesn’t register reservations done online, the agent hesitated to give me the reservation. (3) There’s only one agent in the office doing all the tasks (cleaning, working on reservations, picking up customers), which affected the customer service. Waiting was too long unnecessarily, plus it gave me a bad impression of the company. (4) Car in great conditions.
Muy buenos ya es la segunda vez que los utilizo ya han Sido recomendado
We rent a SUV Club Wagon, have a confirmation, we went to pick up, and surprise, they dont have anything that they announce, and do anything to compensate or try to resolve the sutuation. Is the worst costumer service ever, they even care anything it doesnt matter to them. The manager even never came.
Corporate tell you something different from the place you go and pick up. Waste my time
Waiting over 3 hours to get the car. Requested a 15 passenger van and was not available. Didn’t tell us up front brought out a mini van instead with roaches. Had to get an additional car. Wasn’t just us waiting long everyone waited a long time for their car rentals. Didn’t get a summary of what I paid, just got charged for who knows what. Terrible service and infested cars. When I tried calling multiple times they couldn’t help over the phone. Instead they wanted me to go in person to wa
No comment
Excellent customer service..