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Awful experience. They overbooked by a huge margin. Left us stranded at the airport, didn’t even let us know. When we arrived at 3:00 AM and called for pickup as directed were told they had no cars because they were still waiting for more than 35 cars that were supposed to be returned. and didn’t get a car.Made reservations weeks in advance and even called same day of departure travel to make sure everything was in place since arrival was on Christmas Day. We are filing a complaint with the
Needless to say I'm disappointment with the handling of my recent reservation, confirmation number ALLI-AGUA-2545463, which was not honored despite being confirmed. Upon arriving at the Aguadilla Airport location on Wednesday, January 1, 2025, at 12:00 pm, as specified in my reservation, I was informed by the staff at the counter that they could not fulfill my booking. Not only was no solution offered, but the staff also appeared to have no knowledge of how to address the situation.
No car was available for my booking, I called multiple times and each agent just told me there were no cars then out the phone down on me. Would not recommend
No car available
Worst experience ever
speedy service
Auto no estaba en perfectas condiciones habiamos 2 personas rentando antes de mi y las dos volvieron para dar quejas de los autos con guallazos y problemas con las gomas
I rather walk before renting a car with Allied, worst rental company EVER
El peor servicio y engañosos en ningun momento me indicaron que tenia que pagar 75.00 dolares por entregar el vehiculo en aguadilla,tenia menos de medio tanque de gasolina marcaron que tenia full,llegue a aguadilla a las 5:00 marcaron que lo entregue a las 5;53 y cobraron recargo de 3,33 el sr wifredo ramos muy es un falta de respeto.poco profecional
Stickers of your company should not be on the cars.