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After paying for the car, it took 1 hours & 30 min for them to retrieve it for us even though we had a reservation made weeks in advance. This was quite disappointing, especially after a long travel time with kids in tow! Also, our reservation and quote was made for pickup in SJU and drop off in BQN. Upon dropping off our car in BQN, we were told we have to pay an additional $75 for dropping off at a different location. This was not written anywhere in contract or the quote. Terrible experience.
The worst customer service experience I have received from a car rental company. I’ll not come back to this company or recommend this company to anyone. I will go out of my way to make sure people doesn’t make the same mistake.
They didn't had reservation. Claimed when done online they don't get it. Honored the rate but kept adding fees. I have full cover insurance but according to them my vehicles had to be newer. Requested I add toll for 10 dollars a day Reservation was for 12 days. I asked if able to add when I actually am going to use it and they said yes. I wanted to travel to the east coast and called to add toll and was told they would backdate and charge to the beginning. Had to change plans and missed.
For good experience great car
When I went to pick up the rental the agent was very helpful. However, when I dropped the rental off the agent outside was a bit rude.
Needs more organization with the vehicles to rent. A lot of the cars are not available or have mechanical problems. They should have an inventory of the available cars and not make people wait or show different cars are not available to rent
You should work on you customer service by phone. Is not easy to contact or make any changes, I called two times and at first they didn't even find my reservation
Overall, I was pleased with my experience renting from Allied Car and Truck Rental. The wait time was very long but it was expected due to the spring break timing of our trip.
Mostly everything went well other than the wait time and the price I was expecting to pay wasn’t honored because they could t find my reservation in the system so I had to pay a “walk in fee”.
ROACHES INFESTATION in a rented car from Allied Car Rental company 🪳🪳🪳
Don't rent any car from this company they have a ROACHES PLAGUE on their cars. The first night we had the car there was more than 20 roaches EVERYWHERE, coming out from the air conditioning and underneath of seats. It was the most NASTY experience that I ever had. I left one of my luggages open in the car and they got in my bag because I had food in it. So I had to EXTERMINATING everything after that even my house b