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El vehículo estaba muy sucio en el exterior, muy sucio por dentro, y tenia mal olor. Además las 4 gomas estaban muy deterioradas, una tenia un tornillo espetado, tenia diferentes presiones y para colmo en Caguas una de las gomas se vació por completo.
El vehículo estaba muy sucio por dentro, por fuera solo lo mojaron y no lo secaron, y tenia muy mal olor.
Horrible experience!!!!!!!!!!
This was not a good experience at all the wait was very long we spend most of or day waiting for a car the manager was rude and disrespectful and the car didn’t had no horn and I would not recommend that company to no one
I arrived Feb 3, 2025. On this evening the shift replacement staff did not show up and your compound was empty of staff. The backup manager had to come in and did the best he could to deal with the situation. I would cross train your staff because there were people outside just standing around waiting for the office staff to process customers.
Has a reservation online. They didn’t wanted to acknowledge because it wasn’t paid for. Waiting a long time. My reservation was for 103.00 mid-size car. I get an economy car and was charged $163. Unacceptable. I don even have an invoice. Worst car I’ve ever rented.
Employee, Wilfredo forced a colleague to inaccurately charge collision insurance despite I calling 2 weeks prior and confirming my stateside Full Coverage insurance with proof/copy would suffice. Wilfredo said that if I used a debit card my full coverage insurance would be covered not with a credit card. I paid but upon returning the vehicle I confirmed Wilfredo was wrong. Personnel unable to assist in refund and the manager was sick. Main San Juan off punted to local supervisor. Poor svc.
I will NEVER rent from your company again. You guys didn’t return the security deposit. I’m about to leave the worst reviews in all of your social media and warn everyone in my life to NEVER rent from you guys. You THIEVES! But bet that’s how you thrive to stay a float and already knew that. FkY!
Excellent service and staff.
Some things to be disappointed:
1. My rate quote was ok. The fees paid were more than what I paid for the daily rate. (hidden fees), and that is an disrespectful for the customer.
2. The vehicle was not what I expect for what I paid.
3. Interior seats full of stains.
4. Presence of some cockroaches running around.
5. Vehicle key without any information, without a keychain, just a "thread" hanging from it.
6. Why I rented it? Because I needed to get to my destination.
Awful Experience.