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Terrible service, never had such a bad experience with a rental company. I arrived early in SJU around 12:30. I called them and they arrived to the airport to pick me up 40 minutes later. I got to the office around 1:18pm and I was not able to get the car around 4:15pm. Representive was talking care of two customers at the same time. Got my contact around 3:05 but still have to wait for the car for another hour. they gave me an economic car we I paid for a compact and didn't say anything
The gentleman that took care of me was a very nice and polite person.
Customer service were very nice
The wait to pick up car was more than 1 hour- only two people on the desk with two sitting upstairs in office who should have helped out! Got a lot of pressure to take extra coverages even when I kept saying no! Final bill was 33% more than original quote - that is misleading! Car was good, service on return was much faster.
The phone # for calling to bepicked up at the airport was to a busy signal even after 25 tries busy signal we were left at the airport for over an hour with no useful phone # to call also we were asked for our car insurance I D card which we did not expect to need but when we did not have it were presssured to buy your insurance plan fo$$$$ to much but we were able to call our ins. co to have tghem fax over a copy of ins card all this delayed us about 21/2 hours and why for poormanagement
vehicle was dirty, exterior, interior very. not happy.
We had to wait 3 hours to get our car.
Thanks for a good experience to work with a new form rental car company!
we found the best deal which satisfied my interests
Do not know where to start. Waited for shuttle 30 min's. Waited in line for 1.5 hours, car requested full size van not available--gave us a Allied airport shuttle bus- promised to deliver the full size suv next day. Never heard from them.
Discovered the van we had had cockroaches, ants and fleas. No one would talk to me and help until last day of rental as I would not drive bus back to agency--finally they switched. Just a horrible experience--stay with the name agencies. Listen to reviews
Great