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I wanted to extend a day and called, but they told me I had to go to the rental car in person, I couldn't do it over the phone. With so much technology, and they make me go in person, I decided not to extend it.
This was absolutely the worst experience I've had with a rental car company. To start, when I arrived to the office, I was the 10th customer in line. It took me over 2.5 hours to reach the counter, causing me to miss out on my reservations for the evening. To top it off, my $50 rental ($35 +$15 for insurance) actually cost $173 after all of Allied's fees. I'll be back down in PR at the end of August and will definitely not be renting from Allied.
The lines are outrageous. Must be better for the future. Pickup time was 19/6/25 9pm. Time we received the vehicle 20/6/25 12:45am. Staff was accommodating, but the wait time is extremely excessive.
Good
Good
The staff that helped me were all amazing and friendly
We ordered a car for 12:30 in the afternoon. We waited 5 hours to pick up the car. We were given the 1st car that had no gas in it, it was all dirty and smelled bad. I do not recommend it to anyone
The employees always look for the best for the customer and as for the very affordable prices
The lack of leadership and employees staffed was terrible. We waited over 2 hrs to pick up a reservation we had in place. Due to your staff pausing to talk about personal issues. To find out the vehicle we reserved was not available another was provided which was great however the vehicle was in such bad shape, it was also given to us with 1/8 of gas. Just enough to get to the gas station.
It was a good price , i havent received my deposit the waiting time is to long, but everything else was great