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My rate quote was not honored. Not only was it not honored, it was doubled in price. I was picked up an hour and a half late from my hotel. I was being forced to pay for extra car insurance which was never in the contract. I wasted 4 hours of my vacation and walked away without a car. I contacted the manger via email and never received a response. The worse car rental experience ever!!
The staff is very friendly and helpful.
I had requested a specific vehicle to haul wood from the store to my house. They didn't have the vehicle I reserved. The only purpose of my trip was to use the wood at the house, and I was unable to do so. The agent was very friendly and tried to help though.
We did not have a good experience with an employee.
The manager resolved.
Thanks.
charged us $75.00 because the car had a little sand inside. paid the rental with cash and the balance of $75.00 with creditcard wich later call and file a dispute and stop the payment. will file a complaint with DACO wich is Puerto Rico's version of Consumer Affairs
Had a great experience with this car rental company. Would do business again.
low staff for the amount of customers waiting. after 2 hours I got a car that was scratched and dented in several places. aftyer I left I locked the car at my destination to later find out that the key provided did not open the car. I had to wait for a toll truck ser4vice to help to then go back to the rental car and wait another 3 hours for another car that was also dented .
overall experience was very poor. more communication amongst staff is needed and please hire more personnel.
Will rather rent from American rental agency next time - Allied was just very dishonest rental agency. Terrible experience.
Excelent Jeep!!