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In aguadilla the service is very slow/ low quality.
The employees dont care that for flIghts arriving at 3am, the customer had to wait so long for a car belng so late. My internet quote was not honored
By the counter employees.
Bad experience
With reservation no vehicle available. A mess. Never consider them again.
Was a great experience
The customer service was excellent! I am 19 and it is the only rental company that let you rent a car at that age which was amazing. Otherwise, the car was in bad condition when we received it (was really damaged)
Car was not in good shape in and out. Rate did not mention the additional Puerto Rico tax in the total charges on line before booking ,but was charged
anyway .That desk Rep. did not help a bit.Take it or leave it. Returning the car,the desk Rep. was courteous.
Not recommended at all
Didn’t have my car ontime, waited over two hours past the original pick up time for vehicle, charged the same for less than 24 hours, didn’t explained all insurance liability, not enough employees for amount of work
perfect !
It was a rockie rental for my vehicle but on the return, the service was amazing. Thank you Carlos
We had reserved an economy car in San Juan, PR. When we arrived at the rental counter, our reservation could not be located at first. Then we waited a long time before being told (in a whisper) that there were no cars available and they were looking for one. Finally, we were told our vehicle was ready. We went outside to find a Ford F150 4-door truck. Not what we asked for, but it was a vehicle! The staff, despite the delays, were very courteous and helpful.