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It is very disappointing that I am receiving this survey. I made a reservation online, and called twice to confirm. My reservation was not found in neither of the calls. In my second call, I requested that a new reservation be made, and the service rep told me that they were out of cars.
Basically I flew into PR for business and had to spend a LOT of money on Uber, as there were no cars anywhere in the airport.
Your reservation system SUCKS.
Overall great rental car and service
The vehicle had no AC had engine light had 2 tires bad in steers was dirty inside
Horrible experience for a family of 13 on a van !!! Never again
The vehicle had no AC had engine light had 2 tires bad in steers was dirty inside
Horrible experience for a family of 13 on a van !!! Never again
The vehicle had no AC had engine light had 2 tires bad in steers was dirty inside
Horrible experience for a family of 13 on a van !!! Never again
The vehicle had no AC had engine light had 2 tires bad in steers was dirty inside
Horrible experience for a family of 13 on a van !!! Never again
When we got there the place was closed even though we reserved and put the time we’re gonna be there. We never got picked up we had to wait an hour and a half for the place to open. When we left we showed up at our time and the place was closed no one answered the phone. We ended up calling the San Juan office to get us to be able to return our and was told that we had to come back at 10pm when it opened up again. This was the most unprofessional car rental I have ever dealt with.
First of all i did the reservation online and when i went to pick up the car the agency at isla verde was closed, then I called and they asked me to go the other agency near the airport and they change the price when I asked why they told me they have to charge the airport facility. the car wasn't in good shape had many scratches and they told me IF YOU RETURN THE CAR w/ SAND WE'ILL CHARGE YOU. the car i got had a hole exactly under the pedal. I thought because was a local agency will be better
Very long wait times to rent a car...almost 2 hours! Hidden fees if almost $100 and they make you use their insurance. Would not go back!!!