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dirty car, musky smell, and waited over an hour to get a car
I was disappointed that our van was not ready when we came in at our reservation time and had to pay for an upgrade since we were on a tight schedule.
I was able to get a van but not without a hassle! I was informed that AVR had overbooked & vans wouldn't be available at 9am when my reservation was set for. Luckily I landed in Denver with just enough time the night before to walk into the office and demand a van. The staff told me it had been like this for the past 4 days & many customers did not get the van they reserved & I should consider myself lucky! The van itself had a warper rotor so any breaking made the van shake unsafely!!
I was given a better rate than my original online booking, however, my agent automatically added insurance on the van without giving me the option to approve or deny as I have my own full covered insurance, which made the total price of the van almost equal to my original booking. The van I was given was a bit older with 110K miles, I expected a little more for the price. Customer service was good and they were good about extending the van for an extra day.
Excellent customer service. Just took a little too long to drive away from the lot -- tire jack fastener not available and the customer rep had to secure tire jack with bungee cord.
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Quite satisfied except it would be better if you have newer cars available.
awesome van
Be sure the customer gets their after hours drop off instructions at the Ontario office.
The staff at AVR in Costa Mesa/ Santa Ana airport, are the absolute best !!