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Tracy with United Van rental had great customer Service skills and really mad sure we were taken care of from the first first steps. We'll definitely use this company again next time we're in Anaheim.
Only issue we had was the van exhaust was making a terrible noise after 60mph on the freeway. No shaking or nothing but, it sounded like the car directly behind me had a car full of subs and bass was extended into th cab.
Overall, van was clean and worked great for a family of 10.
Tracey was knowledgeable, pleasant, professional and extremely patient.
Hassle free rental transaction. Very satisfied
Tony was rude and short on the phone. Were embarrassed with our rental, the roof was smashed in and Tony told us he didn't have another van available for our family. We took with no other option &we're so unhappy with the quality of the van, the look of the van and all customer service we will definitely use another local van company for our upcoming trip.
1st question in’s not applicable to my rating. Great service, we will rent again. Thank you!
Rental van WOULD NOT START after picking it up at the John Wayne Airport. United Van Rentals refused to credit my account for at least 1 day's rental!
Great customer service! We were even upgraded to a Mercedes sprinter at no additional charge.
We were looking to rent the 15 passenger van but it was not available. The 12 passenger van was tight with 12 guys, 12 sets of golf clubs and luggage. I liked that the van was close by and ready to go at the airport and that I didn't have to wait at a counter.
Tracy was great with communication and super friendly - Really recommend this agency
unit had trash in it, had mismatched tires [one had a slow leak, had to add air twice per TPS] . Tony is Nice to deal with! Maint. on this Fleet# could be better, I rent twice a year and will continue