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I didn’t require pickup.
Service more than expected.
Despite multiple customers waiting to pick up their rentals I was helped quickly
Renting with this company is so awesome! I was expecting an older van but to my surprise, they gave me one of the new vans they had. I so appreciate that!. Staff was friendly and courteous and very knowledgeable. I would definitely use them again on my next road trip.
good experience
Van did not have good tires on them which was not safe enough to drive.
Agency reply:
Tires on the van were and still are fine. Van has been rented numerous times since your rental, all with positive feedback. The vehicle was safe to drive...if it wasn't why would you drive it for four days for 1,180 miles? I feel this negative feedback is a result of you being charged a cleaning fee which was well within our right to do. The interior of the van was returned with mud, dirt and rocks on the floor, stains on the seats along with garbage, uneaten food, bottles, etc throughout the van and the exterior had mud on the tires. (driving on unpaved roads is a violation of your rental agreement)
NA
The rental process was easy and stress free. The vehicle was well maintained and comfortable for our long drive.
United Van Rental is quick to respond, have great customer service and meet our needs every year we travel to Long Beach!
30 minutes before scheduled pickup time I received a call and I was informed that the van I made reservation for is not available and I'll have to wait at least 2 more hours. Too bad because I already had people for this rental. I canceled my reservation and found another company where I got a van for the entire weekend and also for less! I doubt I'll ever contact United Van Rental again.
Agency reply:
Sir, The van was at our office and waiting for you to pick-it up. You never showed up to rent the van. We did not call you to cancel. We did not tell you it would be 2 hours to rent the van. We never heard from you.
Please contact me at 949-861-2453 to explain the situation or remove this review immediately. Louis
It is the 2nd time I rent from the United Van. Service is good and price is as agreed without any extra charge.