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The van we rented was horrible. Could not go over 60-65MPG because it started shaking and vibrating. We thought it was because it was empty but even fully loaded with 15 passengers it was the same. Several people on the road slowed down and pointed to our wheels were a problem. We kept stopping to see but could not tell if there was an issue. When I returned the van all they said was ok we will have it checked. I am sure the pervious renter told them the same thing but they did nothing.

Report abuse Wed Apr 8, 2015 - Renter Review

Friendly staff

Report abuse Fri Apr 3, 2015 - Renter Review

We enjoyed our vehicle and for a great price

Report abuse Thu Sep 4, 2014 - Renter Review

I needed to have 8 passages vehicle for my big family which was not available in another rental companies. They have what I needed exactly and the rental price was reasonable!

Report abuse Sat Jul 19, 2014 - Renter Review

The car we received was a bit "warn around the edges", but was fine for what we needed. I would presume it fit the rate we got. The staff were excellent, helpful, and the shuttle service was prompt both picking up and after delivery.

Report abuse Thu Oct 10, 2013 - Renter Review

Reserved Standard SUV w/ United Auto Rental Newport Beach but vehicle not available, would upgrade but next day pick-up and offered small car for the day. When I asked for assurance there would be the reserved SUV or Mini Van the next day no assurance given. Was then offered older service van or smaller SUV, I took the van. On trip we had tire problems and both front tires were worn on inside almost to steel belt with split in tire. Also front brakes were reported to be 90% worn.

Report abuse Mon Aug 5, 2013 - Renter Review

I think they should have told me about the deductible when they told me to buy the insurance for the rental car.When i came to return the car on Saturday(the manager was on duty )he was assisting somebody .The thing made me unhappy because he did not say a word to me and acted like i was invisible.

Report abuse Tue Jun 4, 2013 - Renter Review

loved our van!

Report abuse Sat May 11, 2013 - Renter Review

It was a pleasant experience. Our car had damage on the front fender, and would have preferred a cleaner car, but the service and personnel were very nice.

Report abuse Sun Apr 21, 2013 - Renter Review

I'm treated like a good friend from the moment I call to say I've arrived to the moment they drop me back off at my airline.The cars are great options for the size and price-better than with the "name brand" rental agencies actually.They are so quick to pick you up, and their office is so close to the airport itself, that there is no time concern. This is also a place where those with debit cards can rent a car w/o hassle. When I fly into Orange Co, United Auto Rental is my rental car agency.

Report abuse Sun Feb 10, 2013 - Renter Review