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I was told at the last minute I can't drive the car to AZ, which I planned. I was charged $300 extra to get approval to drive to AZ. This is a hidden cost which I was told only a day before. I called the agency twice as soon as I learnt about it but no one picked up or there was no response to my voice message. I had no other choice except to go and stand in-line to talk about this. The staff told me only option is to pay extra $300, which makes the rental price too much.
Great first time experience
The counter staff was unfriendly & rude 2 everyone It took over 90 minutes from the time we arrived at the rental location until we received our car The process was so long because everyone was having the same issue We were all forced to take the rental company's insurance because we did not have declaration page of our personal auto insurance plan I've rented from many other companies and only need my insurance card. I WANT THE $220 FOR 3 DAYS OF INSURANCE CREDITED BACK TO MY CREDIT CARD!!
Even though I had Collision Damage from a third party, I did not have 3rd party liability insurance, which i had to purchase when taking the car, This small insurance worked out more expensive than the car hire itself, which came as a shock. I was also forced to take Sun Pass for the entire length of the time. Coming from overseas i did not know any other option, but clearly there are. Overall, my cost was almost 3 times more than my original booking price. Felt ripped off and wont recommend.
Very unhappy with my experience with this car rental company. Waited at the airport for over an hour for the shuttle bus and then once at the rental site I had to wait in line for over 2hrs before I was able to speak to someone. The car rental associate informed me that I was over an hour late for pick up and they gave my vehicle to someone else.(are you kidding me?) I then had to take an uber to my destination (by this time it was after 12:30 am) the next day I took an uber back to the airport
Hidden fees, poor quality vehicle that are not taken care of, staff was not able to answer standard questions. I will never use NextCar again, horrible experience.
The quoted price I received and what I was expected to pay were completely different. I rented off Uber thinking I was getting a good price. I waited in line for 2 HOURS to check in and another hour to get my car only to be told it would be $410 when I was expecting $175. I would never recommend this place to anyone. I learned my lesson in trying to save money when time is more valuable. The lady who helped was was very pleasant but that is the only nice thing about this establishment.
Excelent
This company is poorly run. The office staff is rude. The outside staff is so busy and the parking lot is so crammed with cars, it takes forever to get a vehicle, and the check in process is even worse. They push insurance on you when it's not needed, and then hold your deposit for more than 3 weeks. I will never use again.
Car was very clean