The shuttle driver who picked us up was on his cell phone from the time he arrived at MCO to the time he dropped us off at the rental office. In the shuttle he had the cell phone in his hand and sometimes he had it in his lap and was looking down at it while the shuttle was moving. It was very concerning causing abrupt stops when traffic ahead of the shuttle slowed/stopped.
Paula in the rental office was excellent. She was knowledgeable, friendly and anticipated all of our questions.
This a rental nightmare:
No direct shuttle from airport to rental site - need to change to second shuttle in the rain
The agent was focused on selling me insurance
I declined as I am covered on my insurance & American Express ( never an issue world wide with other agencies)
He demanded to see my insurance card & said needed to see the declaration page which I was able to access fortunately.. as he said either I buy the insurance or forfeit the reservation
Then he made me authorize a $2500 c
Firstly, this agency isn’t based at the Sanford, FL airport, but they use the address which is misleading. They pick you up and drive you 15 minutes out of the airport to a small office. They did not have my car, tried to upsell me an SUV I didn’t want and tried to charge me $150 more than my quote and wanted a $350 deposit on top of that. When I stated I didn’t want an SUV and I had chosen an economy car and was quoted $215, I was told it was the only car available. Mind you I booked in F
The staff at this location were incredibly helpful, friendly, and efficient in their service. The vehicle we rented was not only clean but also well-maintained, ensuring a comfortable and reliable ride.
It was our first time renting with this company, we were pleasantly surprised with how smooth everything went. The team was also incredibly friendly and accommodating. The car was spotless and in impeccable condition. Thank you once again for a wonderful experience!
Nextcar is my go to company whenever I have to rent a vehicle. The offered an amazing service and their selection of cars is fantastic, they are always in great condition and drove perfectly. I will continue renting with them!