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Nextcar is my go to company whenever I have to rent a vehicle. The offered an amazing service and their selection of cars is fantastic, they are always in great condition and drove perfectly. I will continue renting with them!
I contracted a total value of USD 91.55 for 2 days rental in Miami and was negativelly surprised with a total payment almost 3x the agreed (USD220). Since I had a full plan scheduled, had to follow the demands or ruin my family plans. Sent a message to the site but never had any return. Really poor and disonest behaviour, don’t recommend.
I'd like to express my gratitude and appreciation for the exceptional customer service. Your call center agent was very helpful in assisting me with a dilemma. She was patient and was assisting every step of the way. And NextCar definitely saved our trip. I am happy to share the good news about the service.
I'd like to express my gratitude and appreciation for the exceptional customer service. Your call center agent was very helpful in assisting me with a dilemma. She was patient and was assisting every step of the way. And NextCar definitely saved our trip. I am happy to share the good news about the service.
This was one of the worst experiences ever with a service company. There was a total lack of communication and information. You have to take TWO shuttles to reach the office and the wait time was over 40 minutes both coming in and going out. When you get to their office you see a posted sign that the pickup shuttle is between 50-60 minutes. There is no bathroom, only a porta potty out behind the building. You have to show a full declaration insurance page to get the car. Absolutely horrible
Great service
It took 70 minutes for the right bus to arrive at the LAX bus stop! Then I got dropped off, with no instructions, 500 metres from the collection site, inside a hotel. After 10 min of working out which way to go, I dragged my bags along the roadside and found the hotel. Then I finally found the correct place. Then I waited for ONE HOUR in a line in the sun, with a lot of disgruntled customers, waiting. Then I found out about an extra insurance charge! Car was good but process terrible! Avoid!
The staff and the owner were very courteous and graceful on accommodating ALL of my needs regarding this car rental. Could not be more happier.
My work trip was made so much more enjoyable because I've had this car.
Thank you soooo much!
Great!
worst care rental experience of my life, would not recommend nor ever use again. Many issues to list, but I was there for 2 hours, and every single person there had an issue with insurance. For me, I paid for the insurance, via the link send by NextCar... when I got there, they stated that I'd only paid for collision and liability would be another $81. Why would their link not provide all the insurance needed to rent.. I saw issues similar to this the entire time I was there. Horrible, horrible.