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Lax a bit of a difficult location to find and the other locations close too early.
Customer service was good. Perfect if compared to other car rentals.
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It was suppose to be a non-smoking car. It reeked of cigarette smoke. The vehicle was also dented and banged up, which probably wouldn't bother most people, but I like driving a clean, well-maintained car. The return process was weird, there wasn't anyone in the garage where we returned the car (Burbank Airport), another customer called. Then when I stopped by the desk there wasn't anyone there either — one guy was running between both areas. Not optimum.
Every staff member I spoke to was extremely courteous, friendly and helpful. Thank you!
I received a great car in wonderful condition. I liked the overall rental process especially how the staff video tapes and takes pictures of the car with you present before you take off. One thing that I would of liked is the front staff to be a little more welcoming, the individual I had seemed upset and was very short and did not give full responses to my questions.
Very good service, would use again
MCar should have some kind of loyalty program for frequent clients and give discounts
If was very good, the staff was very helpful
While you're remodeling you need better signage directing customers to the return area.