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The staff is very nice.
Great
Great Accessible Van! Thank you for enabling a wonderful and worry free vacation!
Was provided unclear directions on the location of the vehicle. The AC did not work properly. I called to request a new vehicle. They could not meet my needs and said they’d refund me for 2 days instead of getting me a new car. They did NOT follow through with their offer and instead told me after I returned the car that he AC was working fine. It was NOT. I don’t appreciate being lied to and for offers being taken away. TERRIBLE management here.
My family had a GREAT experience renting our 15 passenger van for a family trip! Enterprise employees were very professional, even calling us ahead to pre-register and confirming our rental. Louise and Thacha were amazing! We picked up the vehicle at a very busy time for them and they were so courteous to every person who walked in and all the phone calls that were constantly ringing. They took the time to make sure we were happy with our rental. Thank you so much for making this a great rental!
It was a great experience. The staff was very helpful and made my family trip to Disney outstanding . Will definitely use again and recommend to other. Dr. Tim Miller
Poor communication, had to hunt down van after ONLY being told van was in "long term parking lot", it was a big area to search for license plate number to go on. Van had tire bouncing, large gap between door and door jam, you could put your finger through it, major wind noise, one seat belt didn't work. Difficult to get in touch with. Have rented vehicles before with offsite companies and have never had this much difficulty picking up and dropping off a vehicle. Very stressful experience
Overall, the van was in decent condition. In the display it said the van needed an oil change. I had to pay $34 for parking when I picked it up because the parking lot attendant said it was not a handicap accessible van. I lost my receipt so I can't prove it but I did pay for it.
Bad rental experience from beginning to end. Poor customer service from the outset. And the van itself had major flaws. The air conditioning didn't work and made for a terrible driving experience in Florida's summer heat and humidity. And the sliding door didn't close properly, causing the interior lights to flip on overnight and drain the battery. After we returned the van we were charged $174 for gas that cost the rental company $43, a $131 sur charge for pumping gas.
I rented a 12 passenger E350 van, kind of thought it would be a transit style van. Rental process , paperwork part was very easy and smooth! CHECK YOUR car insurance policy, I had unexpected costs having to add extra insurance because of my own policy, NO FAULT of rental company. Van location at airport was sent in a text , which made it super easy to find.