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thier web site says, customer service is key, Pick up at the airport. Well they use a 3rd party for the vans. They do not tell you that if its after hours you have to get a taxi or uber to were the van is located. I asked before the pick update if we pick up the vans at the airport, they dont give you a specific answer, just beat around the bush about detials will be provided closer to pick up date. Should have been a red flag right there!!
Will never use this company again.
The whole pickup experience was a nightmare. Took an hour to get the shuttle from the terminal to the rental center. Then had to wait over 30 minutes for the shuttle to go to the offsite rental agency. Once there had to wait another 30 minutes to start the rental process. All this time could have been saved if we were told we could've taken an Uber directly to the rental agency to save time. Ends up they didn't have the van we needed. Finally found one elsewhere. No break on cost even offer
flies and gnats in the van, rate quoted is not the rate showing on final bill, a bunch of additional charges like debit card fee of $40.00?
This was really easy, even on a Sunday pickup and drop-off when it was after hours
They were easy to work with and professional. Would highly recommend to others.
Waited 1.5 hours at the rental center while they readied the vehicle. Ez rent is actually a third party agency. Our van came from NU Car San Diego rental. Poor communication with Nu Car rental about our rental and additional drivers we had discussed. Overall not a good experience. Won’t use again
Service was quick and easy! Loved the staff! Super helpful and knowledgeable, explained everything thoroughly to ensure service was top notch. Apple CarPlay wasn’t working properly, but overall excellent experience!
Filling the gas tank was difficult
The van was not available on the agreed time we arrived the van needs windshield repair. EZ van staff James was rude he hang up on me when i complained of the delay because i transact with EZ took us 41/2 hours wait . The day before the pick up he assured us that it will be there, the carrental was a third partyand was nicer to deal with but the on the reservation. EZ Van Rental is not customer friendly. They should not be in the business. My deposit to them has not been returned too.
The van was not available on the agreed time we arrived the van needs windshield repair. Ithe EZ van staff James was rude he hang up on me when i complained of the delay because i transact with EZ took us 41/2 hours wait . Before the day of the pick up and he even ask gor a deposit, the carrental was a third partyand we did not deal with them on the reservation. EZ van has to explain everything to us he even said that our deposit will be returned. Still wiating. Fr