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My reservation was not ready until 2 hours later that day.
Empire Rent A Car was a real pleasure to rent from. They had the most competitive prices around, multiple locations, and an actual friendly and capable staff. The service was extremely personal - something that I really appreciate - and the car drove well; check out was quick and smooth - zero hassle. I definitely recommend Empire and will keep them in mind for all my future rental needs.
The 12 passenger van was wonderful (6 adults 3 children)but there was a lot of miscommunication from the time I reserved in March and settled all the details to when I called to confirm two days before our trip...thank God I did because our info was not found, had to resend credit card, license, etc...originally told that we would just sign contract at terminal and be on our way which wasn't the case at all. Had to go all the way to rental to drop off driver and refill out ALL paperwork again!
It was great
Gloria is the BEST!
The car was nice and $170 for two days is a great price! It’s sucks that I missed out on nearly an entire hour that I paid for because there were 7 people ahead of me and one team member to help us all.
A car should be ready a night before or promptly at the of pickup. And a car wash shouldn’t be just sprayed water over the vehicle. I had to wash the windows when I got home. Visibility was spotty.
I've always had great service when using the company. I rent a van yearly to take a family trip and never had any problems.
Excellent service would highly recommend Empire
Made a “reservation” online, received a confirmation email with a reservation number. When I go to get the vehicle on the date of pickup the clerk tells me I do not have a reservation due to not putting down $200 deposit. I then had to change my reservation to the next day, put the $200 deposit down because the vehicle was never reserved for me. To make matters worse when I arrived the next day the vehicle was still not at the location and I had to wait 45 min for them to pickup the vehicle