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Black & White Rent A Car Renter Rated Reviews - Page 69

I had a great experience when renting with B&W rental service. This is the 3rd time in a year and a half that I have rented with them while traveling. It again was a great experience and they are fast to pick you up from the airport and fast to get you going once you get there. On my way back to the airport the driver Alex was very polite and got me to the airport in a timely manner. I will definitely be renting from them again on my next trip to California.
Thu May 24, 2018 - Renter Review

I was not aware of the $500 deposit before arriving at the location. I had even called when I was making the reservation over a month in advance because the rate was so much lower than other options, I wanted to make sure there were no hidden fees. I was told "yes. $231 is all you will be charged." That was a lie. Even though the $500 is refundable, that is information they should have told me at that time. Since I was renting based on price, $500 was a HUGE inconvenience. Almost ruined my trip.
Agency reply:
We are very sorry for your upset, we do our best to inform clients of our policies and what is required prior to arrival which is why we list it clearly in the "Policies and Procedures" page that prints out with your confirmation at the time of booking. We'll work on finding a way to bring this to all clients attention if this information is not read at the time of booking to avoid last minute upset. We trust the rest of your rental experience met your standards and hope to have you back with us. Major Credit Cards Accepted - A minimum $300 credit card authorization only is required at the beginning of your rental. A maximum credit card authorization amount equal to 3 times the rental amount may be required depending on the type of vehicle you choose. Credit card authorizations are valid for 30 days. Debit Card Restrictions for U.S Residents - Debit Cards are accepted with the following requirements. The renter must be at 21 years of age with full coverage insurance and a fully transferable auto insurance policy to the rental vehicle you have chosen. A minimum $500 debit card deposit is required and a maximum deposit amount of up to 3 times the rental amount may be required depending on the type of vehicle you choose. The remaining balance on a debit card deposit will be automatically refunded to your issuing bank beginning the date we close your rental agreement. This time period may take up to 5 business days depending on your bank.
Thu May 24, 2018 - Renter Review

I was pleased overall. It took a while for the pick up and for the car to be ready but other than that it was a great experience.
Thu May 24, 2018 - Renter Review

Best rental car experience ever!
Wed May 23, 2018 - Renter Review

I did not like the pressure of adding additional coverage. I thought the airport shuttle service was stellar. It’s nice to be dropped off in a private vehicle rather than a mini bus
Wed May 23, 2018 - Renter Review

Easy pickup and drop off. Did not take long to get car that was sitting up front and ready to go. Great experience. Would definitely rent again from bandw
Sun May 20, 2018 - Renter Review

Superb experience. Nice car. Very friend staff. A hidden gem.
Sun May 20, 2018 - Renter Review

Everything about this rental experience exceeded my expectation. Easy pick-up form the airport; extremely professional and courteous staff; no line at the rental office; great car selection and in my case even got an upgrade; easy drop off. I just found my new car rental establishment.
Tue May 15, 2018 - Renter Review

We were very happy with our experience at B&W!
Tue May 15, 2018 - Renter Review

We were happy with our experience with Black and White. We will likely use them again if we need a rental on another trip to the LA area.
Mon May 14, 2018 - Renter Review